Refund Policy

Effective Date: 04/10/2025

At Customer View Consulting, LLC, we are committed to delivering high-quality consulting services tailored to your business needs. Our refund policy is designed to be fair and transparent while recognizing the time and effort dedicated to each engagement.

1. Service Fees and Deposits All consulting engagements require a signed agreement outlining the scope of work and associated fees. Deposits or retainers paid in advance are generally non-refundable unless otherwise stated in the service agreement.

2. Refund Eligibility Refunds may be considered under the following conditions:

Services were not rendered as outlined in the signed agreement.
A written cancellation request is submitted at least five (5) business days before the agreed start date.
A clear billing or administrative error has occurred.

3. Non-Refundable Items The following items are non-refundable:

Completed consulting sessions or deliverables
Time-based retainers after the work has commenced
Third-party services or software purchased on the client’s behalf

4. Refund Request Process To request a refund, please submit a written request via email to [Your Business Email] with the subject line “Refund Request.” Include your name, contact information, service details, and reason for the request. We will review and respond within 10 business days.

5. Refund Method If approved, refunds will be issued via the original payment method unless otherwise agreed. Processing times may vary depending on your payment provider.

6. Dispute Resolution If a disagreement arises regarding a refund or service delivery, we encourage open communication to reach a fair resolution. If needed, the matter may be resolved in accordance with the terms outlined in the original service agreement.

7. Contact Us If you have any questions about our refund policy, please contact us.